Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@plasticboxwarehouse.co.uk. Please note that returns will need to be sent to the following address: Plastic box warehouse, Hill Farm, Upper Heyford, Northampton, NN7 3NB.

If your return is accepted, you will need to return the goods at your own cost. we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@plasticboxwarehouse.co.uk. 

Damages and issues 

Any shortage or damage must be reported in writing within 48 hours to the Seller (PLASTICBOXWAREHOUSE). Before the delivery of goods is signed the customer must acknowledge  with the carriers that there is a damaged or missing item otherwise claims may not be considered. Goods that leave the Seller's warehouse are quality checked before they are dispatched - however the Seller cannot be held responsible for the goods whilst in transit where third party damage can occur. Many carriers will not accept damage claims once a delivery note or electronic signature device has been signed for by the Buyer and it is therefore the Buyer's responsibility to ensure these checks are made in the carrier's presence. If your goods are damaged, we will require Images of the consignment label, packaging the goods were received in as well as the defective goods. If the damage is visual upon receipt you can either refuse to take delivery of the goods or you can accept making sure the carrier notes there has been damages and images are taken for your and their records.

The Seller will always do their best to help the Buyer on all claims and each issue will be dealt with on a case-by-case basis.

Exceptions / non-returnable items custom products (such as special orders or personalized items Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@plasticboxwarehouse.co.uk.